Question 1

Where does the AI chatbot get its answers?

Accepted Answer

From your material — catalogues, price lists, SOPs, past tickets, and your website. It cites what it used, and it is guard-railed to say it does not know rather than invent an answer.

Question 2

Can a human take over a chatbot conversation?

Accepted Answer

Any time. Your team gets a shared inbox with the full transcript and a suggested reply, and you can set rules that force a handover automatically — for refunds or high-value orders, for example.

Question 3

Which channels can the chatbot run on?

Accepted Answer

WhatsApp, your website, Instagram, Messenger, Telegram, your mobile app, email, phone calls, and internal chat like Slack or Teams — all sharing one knowledge base.

Question 4

Is customer data kept private?

Accepted Answer

Card, ID, and phone numbers are masked in transcripts and exports. Data can stay in your region, and we support on-premise deployment where compliance requires it.